Terms of Service
Last updated: 05/09/2025
These Terms of Service ("Terms") govern your use of Hitched Towbars' services and website. By engaging our services or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.
About Hitched Towbars
Hitched Towbars
Professional towbar fitting services and automotive accessories provider operating in the United Kingdom.
Phone: 0330 223 2722
Email: contactus@hitchedtowbars.co.uk
Our Services
Towbar Fitting Services
- Professional installation of towbars for various vehicle makes and models
- Electrical wiring and connection services
- Pre-installation vehicle assessment and compatibility checks
- Post-installation testing and certification
- Warranty coverage as specified in service agreements
Motor Mover Services
- Installation of caravan and trailer motor movers
- System configuration and user training
- Maintenance and repair services
- Compatibility assessment and recommendations
Product Sales
- Towbars, electrical kits, and related accessories
- Motor movers and caravan equipment
- Replacement parts and components
- Professional-grade tools and equipment
Booking and Appointments
Appointment Scheduling
All services require advance booking. We will confirm appointment times and provide estimated completion timeframes.
Cancellation Policy
Cancellations must be made at least 24 hours in advance. Late cancellations may incur charges.
Vehicle Access
Customers must provide safe, accessible workspace and ensure vehicles are clean and ready for service.
Pricing and Payment
All prices are quoted in British Pounds (GBP) and include VAT where applicable. Payment terms and methods are as follows:
Service Payments
- • Payment due upon completion of service
- • Cash, card, or bank transfer accepted
- • Deposits may be required for large jobs
Product Purchases
- • Payment required before dispatch
- • Secure online payment processing
- • Multiple payment methods available
Additional Charges
Additional charges may apply for complex installations, travel outside our standard service area, or modifications required due to vehicle-specific issues discovered during service.
Warranties and Guarantees
Installation Warranty
We provide a 12-month warranty on our installation workmanship from the date of completion. This covers defects in our installation work but does not cover normal wear and tear or damage caused by misuse.
Product Warranties
Products are covered by manufacturer warranties as specified. We will assist with warranty claims but are not responsible for manufacturer warranty terms or coverage.
Warranty Exclusions
Warranties do not cover damage from accidents, misuse, modifications by third parties, or normal wear and tear. Warranty work must be performed by Hitched Towbars.
Customer Responsibilities
- Provide accurate vehicle information and service requirements
- Ensure vehicle is accessible and in suitable condition for work
- Follow all safety instructions and usage guidelines provided
- Report any issues or concerns promptly
- Maintain installed equipment according to manufacturer recommendations
- Comply with all relevant road traffic regulations and towing laws
Liability and Insurance
Hitched Towbars maintains appropriate public liability insurance and professional indemnity coverage. However, our liability is subject to the following limitations:
Limitation of Liability
- • Our liability is limited to the value of services provided
- • We are not liable for consequential or indirect damages
- • Customers are responsible for ensuring legal compliance of their vehicle setup
- • We recommend customers verify insurance coverage for modifications
Customers are advised to inform their vehicle insurance provider of any modifications or additions to their vehicle.
Intellectual Property
All content on our website, including text, images, logos, and technical documentation, is protected by copyright and other intellectual property rights. You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or branding in any unauthorized manner
- Reverse engineer or attempt to extract proprietary information
- Create derivative works based on our content
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.
Dispute Resolution
We are committed to resolving any disputes fairly and efficiently:
Step 1: Direct Communication
Contact us directly to discuss any concerns or issues
Step 2: Formal Complaint
Submit a written complaint if initial discussion doesn't resolve the matter
Step 3: Alternative Dispute Resolution
Consider mediation or arbitration before pursuing legal action
These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify customers of material changes by posting updated Terms on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: contactus@hitchedtowbars.co.uk
Phone: 0330 223 2722
We aim to respond to all inquiries within 2 business days.