Privacy Policy
Last updated: 05/09/2025
At Hitched Towbars, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Hitched Towbars
Information We Collect
Personal Information
- Name and contact details (email address, phone number)
- Vehicle information for towbar fitting services
- Service inquiry details and preferences
- Billing and payment information for purchases
- Communication records and correspondence
Technical Information
- IP address and browser information
- Device type and operating system
- Website usage patterns and preferences
- Shopping cart contents and wishlist items
How We Use Your Information
Service Provision
To provide towbar fitting services, process orders, and deliver products.
Communication
To respond to inquiries, provide customer support, and send service updates.
Legal Compliance
To comply with legal obligations and protect our legitimate business interests.
Website Functionality
To remember your preferences, cart items, and improve your browsing experience.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. Our cookie usage includes:
Necessary Cookies
Essential for website functionality and security. Cannot be disabled.
Functional Cookies
Remember your cart items, preferences, and enhance user experience.
You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.
Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- With service providers who assist in delivering our services (payment processors, delivery services)
- When required by law or to protect our legal rights
- With your explicit consent for specific purposes
- In connection with a business transfer or merger (with prior notice)
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Customer records: 7 years for tax and legal compliance
- Marketing communications: Until you unsubscribe or withdraw consent
- Website cookies: As specified in our cookie policy
- Inquiry records: 2 years unless converted to customer relationship
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Transfer your data to another service
Right to Object
Object to certain data processing
To exercise your rights: Contact us at contactus@hitchedtowbars.co.uk or call 0330 223 2722. We will respond within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL/TLS encryption
- Regular security assessments and updates
- Access controls and staff training on data protection
- Secure payment processing through trusted providers
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.